JULJA Terms & Conditions

Prices

Prices in the online store are stated in euro (€) and include Finnish VAT 24%. We reserve the right to change the prices.

Payment methods

JULJA accepts a variety of payment methods including major credit cards and Finnish banks online payments. All credit card transactions are secure. Visa payments are done with Verified by Visa and Master Card with MasterCard Secure Code verification service.

If you have a Finnish bank account, you can make the payment from your internet bank accounts. Supported banks are: OP-pankki, Nordea, Sampo Pankki, Aktia, Säästöpankki/Paikallisosuuspankit/Nooa, Handelsbanken, Tapiola, Ålandsbanken and S-Pankki.  All payments are processed through Checkout.fi.

Product information

We do our best to provide good quality pictures of the products to the online store but we can’t guarantee that the colors shown on the website are exactly the colors of the actual garments. Color rendering depends on your computer's settings and monitor.

JULJA Second Hand products are vintage and second hand items and can vary from the standardised clothing sizes of today. Our garment measurements are taken in centimeters with the item laid flat. We will always tell you what size the product is in our size chart as well as the original size of the product. JULJA Second Hand clothes are sold in the condition they are. If there are some flaws with the garment, it’s stated in the description of the product.

If you have questions concerning colors, measurements or anything, please contact us at: [email protected] We love to help you!

Order confirmation

Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. All accessible items in the online store are in stock and ready to deliver.

However, JULJA Finland Oy reserves the right not to deliver in case of any misconception with our stock level when receiving your order. Incase we’re unable to deliver in accordance with the terms in the confirmation of order we will contact you and give you the opportunity to replace or cancel the order.

Shipping & Delivery

Delivery is free on all orders exceeding 50€ (after potential coupons and discounts). Delivery charges vary depending on shipping country and product type. Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

JULJA Finland Oy posts orders worldwide. Including; Sweden, Norway, Denmark, Iceland, Estonia, Germany, Netherlands, Belgium, France, UK, Ireland, Spain, Italy, Portugal, Greece, Belgium, Switzerland, Austria, Luxembourg, Russia, USA, Canada, Australia, China and Japan. If you want to order to a country that is not mentioned above pls. contact before ordering: [email protected]

Orders are sent via Finnish Post Office, UPS or FedEx. JULJA Finland Oy can’t be held responsible for missing packages. We aim to dispatch all orders within two business days after the order confirmation, excluding Finnish holidays and weekends. You can also pick up your order in JULJA creative office and showroom, Aninkaistenkatu 16, 20100 Turku.

If you are located outside Finland, please allow up to 14 days for delivery.

Delivery charges (in purchases under 50€):

1) Finland 8 EUR


2) EU countries 20 EUR


3) Russia 35 EUR

4) Rest of the world 25 EUR

Privacy Policy

Any personal information saved on the site will be handled with utmost privacy. JULJA does not provide a third party with your private data. Customer details needed for delivery are passed on only to the delivery company. We only collect and keep customer information to provide an efficient and fast order process.

Return policy

We offer you a 14 day money back guarantee from the date you receive your order. You can choose whether to exchange your product or to receive a refund. Items must be returned in original packaging and in their original condition. The returning form will be sent to you in the same package with your order if you order abroad. When ordering in Finland, you’ll get a code and you can return the package to your nearest post office. If you have forgotten your code, you’ll be able to return the package with this code: JJFI 638476. 

JULJA Finland Oy will cover all the costs from returning the package. Before sending any returns, please contact us by email: [email protected]

Law & Juristidiction

Finnish law will be applied to all disputes related to the JULJA online store or to these Terms & Conditions.

Company information

 

JULJA Finland Oy

Aninkaistenkatu 16

20100 Turku

Finland

+358 404 192 514

[email protected]

 

Business ID: 2555758-5

JULJA Finland Oy reserves the right to revise these terms and conditions.